Out-of-court customer dispute settlement

In compliance with legislative norm, Vi-ja LLC does not recognise any provider of out-of-court customer dispute settlements as having jurisdiction over resolving customer disputes that the customer could initiate in compliance with the Out-of-Court Settlement of Consumer Disputes Act.

Vi-ja LLC, as a provider of goods, offers an online shop in the region of the Republic of Slovenia. A link to the platform for Online Dispute Resolution (ODR) is made available on the website. The platform is accessible to customers via this link.

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

The noted regimen is sourced from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council and on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.