Out-of-court customer dispute settlement

In compliance with legislative norm, Vi-ja LLC does not recognise any provider of out-of-court customer dispute settlements as having jurisdiction over resolving customer disputes that the customer could initiate in compliance with the Out-of-Court Settlement of Consumer Disputes Act.

Vi-ja LLC, as a provider of goods, offers an online shop in the region of the Republic of Slovenia. A link to the platform for Online Dispute Resolution (ODR) is made available on the website. The platform is accessible to customers via this link.


The noted regimen is sourced from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council and on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.